Shipping Policy

Perch Point – Commercial Barstools & Seating Last Updated: November 30, 2025

Perch Point sells exclusively business-to-business (B2B). We do not offer residential delivery or sell to individual consumers.

1. Shipping Locations

We ship to commercial addresses throughout Minnesota, Illinois, Wisconsin, Iowa, and Tennessee

P.O. Boxes are not accepted.

2. Freight Method

All barstools and commercial seating ship via LTL (Less-Than-Truckload) freight carriers on pallets unless otherwise noted.

Curbside delivery is standard (driver unloads to the curb or dock; no inside delivery or setup).
Liftgate service is included when requested at checkout (for locations without a loading dock or forklift).
White-glove, inside delivery, room-of-choice, or installation services are available for an additional fee—please request a quote.

3. Lead Times & Order Processing

Stock items: 3–10 business days to ship from the nearest warehouse
Orders are processed Monday through Friday, excluding U.S. federal holidays.

4. Shipping Rates

Freight rates are calculated in real time at checkout based on:

Total weight and dimensions
Delivery ZIP/postal code
Liftgate or other accessorial requirements

We do not add hidden handling fees on top of the carrier quote you see at checkout.

5. Order Tracking

Once your order ships, you will receive a tracking number and Bill of Lading (BOL) via email. You can track directly on the carrier’s website or through your Perch Point account portal.

6. Delivery Appointments & Receiving Requirements

Most carriers require an appointment for commercial receiving hours (typically 8 AM–5 PM, Monday–Friday).

Someone must be present to sign for and inspect the shipment.
Refused or undeliverable shipments will incur return freight and restocking fees.

7. Inspection Upon Delivery

It is the customer’s responsibility to:

To inspect all cartons for external damage before signing
To note any damage or shortages on the delivery receipt (e.g., “2 cartons damaged” or “1 stool missing”)
To photograph any damage and contact us within 48 hours of delivery

Failure to note damage at delivery may affect freight claims.

8. Damaged or Defective Items

Visible freight damage: Refuse the damaged cartons or note damage on the BOL
Concealed damage discovered after delivery: Report within 48 hours with photos
Manufacturing defects: Covered under our standard commercial warranty (see Warranty page)

We will coordinate replacement or repair at no additional freight cost to you when the claim is approved.

9. Cancellations & Changes

Orders may be canceled or modified free of charge until they enter production or are released to the warehouse. Once production has started or the order has shipped, standard restocking and freight charges apply.